HOW DO I REGISTER?

WHAT BROWSER SHOULD I USE?

HOW DO I GET MY LOG IN DETAILS?

LOGGED IN AND CAN’T SEE SESSIONS?

Please note that Live Tech Support is only available during live sessions.

YOUR PASSWORD/PIN

Please keep your login details handy to access the portal as you may need to log in and out across the programmed days.

You can reset your password at any time. Your PIN will always stay the same so you can also use this to log in.

I AM NOT RECEIVING EVENT EMAILS

Sometimes emails don’t get through firewall settings. To overcome this issues, please whitelist all email addresses listed in the section below if you find you are not receiving event correspondence.

GETTING LIVE SUPPORT

HOW DO I REPORT A BUG?

If you experience any issues with the GAP 2020 Online Portal, please click the red ‘Tech Support’ button at the top right-hand side of the GAP Online 2020 Portal. This will show up once you have logged in. This live support is only available during high demand periods.

You can also email Brittany if you need assistance logging in.

HOW LONG WILL THE PORTAL BE OPEN?

The portal will be available to login from November 2020 and will then be open for a period of time post-event.

Watch this space to find out when the deadline is for viewing the event material post-event.

LOGGING IN FOR THE FIRST TIME

When you first login to the OnAIR Portal, the Event Check-In window displays, where you can update your profile, capture or add a profile photo and review your privacy settings. To edit or change these settings, please click on your profile photo at the top right of the screen and select My Settings. Please check that your time zone is set correctly to ensure the agenda displays in your local time.

I GET AN ERROR DISPLAY OF ‘NO PLAYABLE SOURCES FOUND’

Go back to the timeline and come back into the session again. If the issue still continues, open a ‘back-up stream’ of the AIRCast session at the bottom left corner of the video and select “Audio/Video Issues?”.

MY SCREEN IS BEING CUT OFF IN A SESSION

AUDIO RECOMMENDATION

There are interactive sessions and networking features available, so a headset is recommended to optimise your audio.

LOG IN PERMISIONS

Each time you log in you will be asked to give permission for the portal to use your camera and microphone. We recommend allowing both features to maximise your experience as you will then be able to use the Exhibition Hall, Meeting Hub and join the Social Functions.

JOINING A LIVE SESSION

When joining a live session, a window will appear asking you to connect to the audio. If the webinar does not load or if you are having any technical issues viewing the session, you can click on the ‘Technical Issues? Launch Zoom App’ link at the bottom of the window. This link allows you to download the Zoom App directly to your computer and this will resolve most issues. Please click on the Live Support icon located at the top right-hand side of the OnAIR Portal (red headset icon) for additional assistance.

USING THE TIMELINE

The OnAIR timeline will display in your browsers time zone. To edit your time zone click ‘My Settings’ located at the top right-hand side of the OnAIR Portal.

USING THE EXHIBITION HALL

During the event there is a number of opportunities for you to view the Virtual Exhibition Booths, view the uploaded materials and meet with the exhibitors.

POSTER GALLERY

GAMIFICATION AND PRIZES

Click on the points bar on the top righthand side of the portal so find out how you can win prizes at GAP 2020. The fastest way to win points is to visit our fantastic Exhibitors in the Exhibition Hall.

The winner of the Leaderboard will win a prize. See the OnAIR Portal for details by clicking the points bar and selecting ‘prizes’.

USING LIVE Q&A

Each session will be running a Live Q&A so you can write in questions to the speakers. Use the Live Q&A tab on the right-hand side of the session page to ‘up-vote’ questions you like the sound of and ask your own questions.

USING THE MEETING HUB

PARTICIPATING IN THE ONLINE POSTER SESSIONS

During the Poster Sessions you will be able to browse and search for submissions that interest you. Click on the submission in the Gallery to find out more information and also request a live group chat with the author. When the author adds you to their presentation, your microphone will be unmuted. You can mute and unmute your microphone to interact and ask the author questions.

SOCIAL FUNCTIONS

Each programmed day ends with a short Social Function to allow you to see and interact in randomised groups of your fellow attendees. It is your choice if you wish to participate.

Contact our friendly Events Team to get some assistance on something you still cannot find an answer to.